Terms & Conditions

Privacy Policy

Last Updated: September 2025

At War Penguins LLC, your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us across all stages of our business:

Pre-launch landing page & reservations
Kickstarter (or similar crowdfunding) campaigns
Late pledge / post-campaign orders (website or pledge manager)

By using our website, placing a reservation, or pledging during our campaign, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with us, we may collect:

Contact details: such as name, email address, and phone number (if provided).
Reservation & campaign details: product preferences, size, shipping region, and pledge or reservation amount.
Payment information: securely processed via third-party providers such as Stripe, PayPal, or Kickstarter. We do not store your full credit card details.
Shipping details: address and contact information required to fulfill orders.
Technical data: IP address, browser type, device information, and website activity collected through cookies and analytics tools.
Marketing & preferences: newsletter signups, ad interactions, and retargeting data.

2. How We Use Your Information

We use the information we collect to:

Confirm and manage transactions: confirm reservations, process pledges, and handle payments.
Fulfill orders: prepare, ship, and deliver rewards or products.
Communicate with you: send updates about our campaign, products, promotions, and other relevant information.
Maintain marketing lists: manage subscriptions, newsletters, and promotional communications.
Improve performance: run analytics, track engagement, and operate retargeting ads through tools such as Google Analytics and Meta Pixel.
Provide support: respond to inquiries and assist with customer service.
Meet legal obligations: comply with applicable legal, financial, and tax requirements.

3. Marketing & Communications

By subscribing, reserving, or pledging, you agree to receive promotional emails and campaign updates.

You may unsubscribe at any time by clicking the link in our emails.
Even if you unsubscribe from marketing, we may still send essential transactional or service-related emails.

4. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties as necessary to provide services, such as:

Payment processors such as Stripe, PayPal, and Kickstarter.
Shipping and logistics providers to fulfill and deliver your orders.
Email marketing and communication platforms used to send newsletters, updates, and promotional content.
Analytics and advertising platforms such as Google Analytics and Meta Pixel, which help us measure performance and deliver relevant advertising.
Secure cloud hosting providers (such as Amazon Web Services or equivalent) for safe storage of data.

These providers are only permitted to use your information as required to perform their services on our behalf and are contractually obligated to protect your data.

5. Cookies & Tracking

Our website and campaign pages may use cookies, pixels, and similar technologies to:

Monitor website performance and improve user experience.
Deliver personalized ads and run retargeting campaigns.
Track campaign traffic and conversion.

You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

Depending on your location, you may have the right to:

Unsubscribe from our emails at any time by clicking the link in our emails.
Request that we update or delete your personal information.
Opt out of targeted advertising.
For EU/UK residents (GDPR) and California residents (CCPA), you may have additional rights, including access, correction, and deletion requests.

To exercise any of these rights, please contact us at warpenguinsgame@gmail.com. We may require verification of your identity before fulfilling your request.

7. Legal Basis for Processing (GDPR)

For individuals located in the EU/UK, we process your personal data on the following legal bases:

Consent (e.g., for newsletters, marketing, or cookies).
Contractual necessity (e.g., to confirm and manage reservations).
Legitimate interests (e.g., improving our landing page and retargeting ads).

8. Data Retention

We retain your data only as long as necessary to:

Fulfill your reservation, pledge, or order.
Send campaign and product updates.
Meet legal, accounting, and tax obligations.

We typically retain customer data for up to 6 years to comply with tax and accounting regulations, unless a shorter or longer retention period is required by law.

9. Security

We take the protection of your personal information seriously and use industry-standard technical, administrative, and physical safeguards to secure it. While no online system can guarantee absolute security, we continuously monitor and update our practices to reduce risks and keep your data safe.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children. If we discover such data has been collected, we will delete it immediately.

11. Third-Party Links

Our website and landing pages may include links to third-party websites, such as Kickstarter, Stripe, or PayPal. Please note that we are not responsible for the privacy practices, security, or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. International Data Transfers

As we operate globally, your information may be transferred to and processed in countries outside your place of residence, including the United States. These countries may have different data protection laws than your home country. By using our landing page, campaign, or post-campaign services, you consent to such transfers in accordance with this Privacy Policy.

14. Do Not Track & Automated Decisions

We do not engage in automated decision-making that has legal or similarly significant effects on you. At this time, our services do not respond to browser “Do Not Track” signals.

15. Governing Law

This Privacy Policy and any disputes related to it shall be governed by the laws of the State of Wyoming, USA, without regard to its conflict of law principles.

16. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:
Portland, Oregon, 97201, USA
warpenguinsgame@gmail.com

Refund, Returns & Exchanges Policy

Last Updated: September 2025

Thank you for supporting War Penguins LLC. This policy explains how refunds, returns, and exchanges are handled at different stages of our business:

Pre-launch landing page & reservations
Kickstarter (or similar crowdfunding) campaigns
Late pledge / post-campaign orders (website or pledge manager)

Please read our policy carefully:

1. Reservation Refund Policy

Reservation payments are fully refundable upon request at any time before the Kickstarter campaign launches.
To request a refund, please contact us at info@vearaa.com.
Refunds will be issued to the original payment method within 5–10 business days.
Once the Kickstarter campaign launches, reservations become non-refundable, as funds will be allocated to campaign preparation.

2. Kickstarter / Crowdfunding Campaign

By pledging on Kickstarter, you are backing a project, not making a traditional retail purchase.
Payments are processed securely through Kickstarter and are subject to Kickstarter’s Terms of Use.
Once the campaign ends, all pledges are final and non-refundable, as funds are immediately used for production and fulfillment.

3. Late Pledge / Post-Campaign Orders (Website or Pledge Manager)

Orders placed through our pledge manager or post-campaign website are treated the same as crowdfunding pledges.

Payments are processed securely and are subject to the platform’s Terms of Use.
Once the pledge or order is confirmed, all sales are final and non-refundable, as funds are directly allocated toward production and fulfillment.

4. Defective, Damaged, or Incorrect Items

We take quality seriously. If your reward arrives defective, damaged, or incorrect:

Contact us within 14 days of delivery at warpenguinsgame@gmail.com or via our Contact Page
Provide your backer details and a short video or clear photos of the issue.
We will replace the item at no additional cost.

5. Exchange Policy

If you provide your sizing carefully during the backer survey, your underwear should fit you without issue. However, if you need to exchange for a different size, style, or color, the following conditions apply:

Exchanges are accepted within 30 days of receiving your order.
Items must be unworn, unwashed, and returned in original condition, with all tags and packaging intact.
Because our underwear is offered at highly discounted prices, backers are responsible for the two-way shipping cost (return + replacement).
For hygiene reasons, underwear that has been worn, washed, or removed from its sealed packaging cannot be exchanged.

6. Contact Us
If you have questions about this policy or need help with an exchange or replacement, please contact us:

Portland, Oregon, 97201, USA
warpenguinsgame@gmail.com

Terms and Conditions

Last Updated: [Insert Date]

These Terms and Conditions govern your use of War Penguin LLC’s (“we,” “us,” “our”) website, landing pages, Kickstarter (or similar crowdfunding campaigns), and late pledge / post-campaign ordering systems. By interacting with us — whether by subscribing, reserving a product, pledging on Kickstarter, or making a purchase after the campaign — you agree to be bound by these Terms.

If you do not agree, you should not use our services.

1. Company Information

War Penguins LLC
Portland, Oregon, 97201, USA
📧 warpenguinsgame@gmail.com
🌐 https://thewarpenguins.com

2. Scope of These Terms

These Terms apply to:

Pre-launch landing page & reservations: subscriptions, newsletter signups, and early reservations with or without initial payments.
Kickstarter (or similar crowdfunding campaigns): pledges, rewards, and communications during the campaign.
Late pledge / post-campaign orders: purchases made through pledge managers or our website after the campaign closes.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to make a reservation, pledge, or purchase. If you are under 18, you may only do so with the involvement of a parent or guardian.

4. Pre-Launch Reservations

By reserving a product, you are expressing intent to support our upcoming campaign.
Any initial reservation payments are fully refundable upon request before the Kickstarter campaign launches.
Once the campaign begins, reservations are considered final and non-refundable (see Refund Policy).

5. Crowdfunding Campaigns

By pledging on Kickstarter, Indiegogo, or similar crowdfunding platforms, you acknowledge that you are backing a project, not making a traditional retail purchase.
Payments are securely processed by the respective crowdfunding platform or pledge manager and are subject to their Terms of Use.
Once the campaign ends, all pledges are final and non-refundable, as funds are immediately allocated to production, tooling, and fulfillment.
Estimated delivery dates are provided in good faith but are not guaranteed. Delays may occur due to manufacturing challenges, supply chain issues, shipping disruptions, or other unforeseen circumstances.

6. Late Pledges & Post-Campaign Orders

After the campaign, you may be able to place a late pledge or pre-order via our pledge manager or website.
These are treated as standard orders and are subject to availability, shipping timelines, and our Refund, Returns & Exchanges Policy.
Prices and shipping costs may differ from campaign pricing.

7. Products & Availability

All product details, images, and descriptions on our platforms are provided in good faith but are subject to updates or adjustments.
We reserve the right to discontinue or modify products without notice.
Colors, sizes, or design details may vary slightly from prototypes shown during the campaign.

8. Pricing & Payments

Prices are listed in U.S. dollars unless otherwise stated.
Payments are securely processed through trusted third-party providers, including Stripe, PayPal, Kickstarter, or pledge managers, depending on the stage of your order or pledge.
You agree to provide accurate, complete, and current payment and contact information.
You are responsible for any customs duties, VAT, taxes, or import fees required by your country.

9. Shipping & Delivery

Shipping timelines will be communicated before fulfillment, but delivery dates are estimates and may change.
We are not responsible for delays caused by customs, courier issues, or incorrect shipping details provided by you.
Risk of loss transfers to you once the package is handed to the carrier.

10. Refunds, Returns & Exchanges

Pre-launch reservations: refundable before the campaign launch.
Kickstarter pledges: non-refundable after campaign funding ends.
Exchanges: accepted within 30 days of delivery, provided items are unworn, unwashed, and in original packaging with tags. Customers are responsible for two-way shipping costs.
Returns for refunds: Not accepted, except in the case of defective, damaged, or incorrect items. In such cases, we will replace the item at no additional cost to you.

Full details are available in our [Refund, Returns & Exchanges Policy].

11. Intellectual Property

All content on our website, landing pages, and campaigns (including product designs, text, graphics, logos, and images) is owned or licensed by War Penguins LLC. You may not copy, reproduce, or use our content without prior written permission.

12. Prohibited Uses

You agree not to use our services to:

Engage in fraudulent, unlawful, or harmful activities.
Violate intellectual property rights.
Interfere with our websites, campaigns, or ordering systems.
Collect user data without consent.

13. Limitation of Liability

To the fullest extent permitted by law:

War Penguins LLC shall not be liable for indirect, incidental, or consequential damages arising from your use of our services.
Our total liability is limited to the amount you paid us for the product or service in dispute.

14. Indemnification

You agree to indemnify and hold War Penguins LLC harmless from any claims, damages, or expenses arising from your misuse of our services or violation of these Terms.

15. Privacy

Your use of our services is also governed by our [Privacy Policy], which explains how we collect, use, and safeguard your information.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, USA. Any disputes will be resolved through good faith negotiations first. If unresolved, disputes may be submitted to binding arbitration or the appropriate courts in Wyoming.

17. Changes to These Terms

We may update these Terms from time to time. Changes will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Terms.